Terms and Conditions

 

    • Read instructions carefully prior to attempting to use unit.
    • Units are used and maintained as outlined in the unit instructions.
    • Physical damage caused in transit should be reported to AU Wax Melters within 24 hours of delivery to sales@auwaxmelters.com.au reports after this may be deemed as accidental damaged by the customer.
    • Used units with physical damage are deemed as accidental damaged by the customer.
    • 12 Month warranty against manufacturing faults for domestic and small business users within Australia.
    • 6 Month warranty against manufacturing fault on commercial used ABN holders and high output units, low cost repairs and maintenance service for the life of the unit is supported.
    • Any modifications or service attempts by an unauthorised person voids all warranty.
    • Warranty covers units used for their intended design purpose.
    • Product Designs, unique components, component structure, component modifications, user instructions, content and images are unique to and developed by AU Wax Melters and are not to be copied, adapted or purchased for the purpose of duplication in any form without the written consent of AU Wax Melters.

limitation of liability/indemnity:

In no event shall AU Wax Melters or its directors be liable for any incidental, consequential, punitive or special damages of any kind or nature whatsoever, including lost profits arising from or related to products sold.

Returns

Please note, units are built to order and are fragile items in shipping, as a result we Do Not accept returns, please ensure your purchase is well thought out as buyer remorse or change of mind are not returnable reasons.

If purchasing as gifts please make sure the unit being purchased is what the recipient wants as most people have a very specific requirement.

Please purchase wisely and read all the information supplied on each unit carefully, watch our videos and ask questions before you purchase is our best advice.

Order Cancelations

Cancelled Orders

Orders cancelled that have been purchased with payment methods that incur fee’s, please note that most third party payment services no longer refund transaction fees, order cancelations will be minus the transaction fee changed by the third party service.

Repairs

AU Wax Melters are assembled using high temperature sealers on the taps and fittings and require heat from an electric heat gun applied to remove them, all seals are internal, no fittings can be tightened or removed externally and some skill is needed to remove the taps, fittings or to deconstruct the unit.

AU Wax Melters are serviceable however contact AU Wax Melters before making any attempt to deconstruct or service a unit yourself as it would likely result in the unit being damaged beyond repair if not disassembled correctly.

 Warranty

All electric double boilers are tested prior to shipping to ensure they are functioning to specification, for this reason faults are rare, however in the event of a fault our goal is to resolve any fault quickly and fairly.

Using water other than demineralised or distilled water in the water jacket including top ups instantly voids all warranty,  AU Wax Melters will not warrant or repair units that have calcium or corrosion damage, these are clear indicators a domestic or water sources other than demineralised or distilled has been used in the water jacket, these water sources are very damaging to the units internal components and make servicing in the future not viable, using the correct water ensures a prolonged service free life and ensures the unit is serviceable for many years in the future.

12 Month Domestic Warranty against manufacturing faults

Domestic use is generally regarded as hobby or small business being used for one full day or less per week and is not registered for GST.

First month: Repair/Replace for units sold within Australia.

Remaining 2-12 month period: Repair, Parts and labour

Total Shipping cost are not covered under warranty as shipping is a third party service AU Wax Melters will share the cost in good faith and fairness for units sold within Australia.

AU Wax Melters will repair/replace product covered under warranty and pay shipping cost to return the unit to AU Wax Melters for repair, dispatch shipping cost back to the customer are paid by the customer for units sold within Australia.

Customers purchasing from remote or high cost destinations must take this into consideration before purchasing as the warranty shipping cost policy forms part of the purchase agreement and by purchasing the customer agrees to the terms and conditions.

6 Month Commercial Warranty against manufacturing faults

Units used for High Output Retail & Commercial Purposes carry 6 month commercial warranty from the date of delivery.

Commercial use is generally regarded as being used for two or more days per week and the business is registered for GST.

AU Wax Melters does provide a low cost break down service for the life of the unit.

Warranty covers units used for their intended design purpose.

First month: Repair/Replace for units sold within Australia.

Remaining 2-6 month period: Repair Parts and labour

Total Shipping cost are not covered under warranty as shipping is a third party service AU Wax Melters will share the cost in good faith and fairness for units sold within Australia.

AU Wax Melters will repair product covered under warranty and pay shipping cost to return the unit to AU Wax Melters for repair, dispatch shipping cost back to the customer are paid by the customer for units sold within Australia.

Customers purchasing from remote or high cost destinations must take this into consideration before purchasing as the warranty shipping cost policy forms part of the purchase agreement and by purchasing the customer agrees to the terms and conditions.

AU Wax Melters Warranty is not transferable.